Shipping & Delivery

1. Core Delivery Time

Shopping scenario	Delivery time	Estimated delivery time	Special Notes
Prime membership purchase (marked with "Prime")	We will ship your order within 1-2 business days after confirmation.	Delivery in most areas within 1-2 days, and in some remote areas within 3 days.	Some promotional periods support same-day or next-day delivery. Check the order page for details.
Non-Prime members purchase	We will ship your order within 2-4 business days after confirmation.	Standard delivery takes 5-7 business days. Pay for expedited delivery in 3-4 business days.	You can upgrade the delivery method on the checkout page by paying an additional expedited fee.
Holiday seasons (such as Christmas and Black Friday)	We will ship your order within 2-3 business days after confirmation.	Standard delivery time extended to 7-10 business days	Amazon announces holiday season order cutoff time in advance to ensure pre-holiday delivery
Inventory transfer scenario	We will ship your order within 3-5 business days after confirmation.	Delivery time extended to 7-10 business days	When the target warehouse is out of stock, the system will pre-mark the order page to transfer goods from other areas.

2. Transportation Methods and Distribution Scope

(1) Major Transportation Partners

Amazon FBA phone case shipping primarily utilizes professional logistics providers like UPS, USPS, and FedEx. For lightweight phone cases, the system prioritizes efficient small parcel delivery channels to ensure product protection during transit, including anti-pressing bubble wrap and standard cardboard packaging.

(2) Delivery Scope

a. Nationwide coverage in the U.S.: Includes all 50 states, Puerto Rico, Guam, and other overseas territories. Some remote areas (e.g., Alaska, Hawaii) may require an additional 1-2 business days for delivery.

b. International Delivery (for overseas buyers): If the buyer is outside the U.S., they must place an order through Amazon's Global Delivery service. Phone cases are available for delivery to most countries and regions worldwide, with the exact list of supported countries depending on the checkout page. International shipping typically takes 10-20 business days.

(3) Special Delivery Services

a. Scheduled delivery: After order confirmation, buyers can select preferred delivery dates and times (e.g., weekday evenings or weekends) through "My Orders". Free booking is available in some regions, while remote areas may incur a nominal service fee.

b. Self-collection: You can choose the nearest Amazon pickup point or partner convenience store (e.g., Whole Foods) to collect your order. After shipment, you will receive a pickup notification. The pickup window is 3-5 business days from delivery. If not collected within this period, the item may be returned.

 

3. Shipping Rules (Buyer's Responsibility)

The seller covers the basic FBA shipping fee for phone cases, while the buyer only pays the applicable charges based on their membership status, order amount, and delivery method. Details are as follows:

Buyer type/Order conditions	standard delivery charge	Express delivery shipping fee	remarks
Prime members (single order ≥$25)	free	$3.99-$9.99 (by distance and delivery time)	Most phone case orders qualify for free standard shipping. For select low-cost cases (<$25), you need to meet the $25 minimum order requirement to qualify for free shipping.
Prime members (single order <$25)	$4.99	Starting at $3.99 (plus basic shipping)	Add other items to meet the $25 minimum for free shipping
Non-Prime members (single order ≥$25)	Free (7-10 business days)	$5.99-$14.99	Free shipping has a minimum order amount requirement. If the amount is not met, a basic shipping fee will apply.
Non-Prime members (single order <$25)	$6.99	Starting at $5.99 (plus basic shipping)	We recommend combining orders to increase the total amount and waive the basic shipping fee.
International delivery order	Starting at $10.99 (by destination country)	Starting at $24.99	Potential tariffs and import duties may apply, which will be listed separately in the settlement and borne by the buyer.

 

4. Order Tracking and Shipping Notification

(I) Shipping Notice

After your order ships, Amazon will send a shipping notification to the email address and SMS number you provided, including key details like the tracking number, carrier, and estimated delivery time. The Amazon App on your phone will also send real-time shipping updates for easy tracking.

(2) Order Tracking Path

a. On your computer: Log in to your Amazon account → Go to "My Orders" → Find the phone case order you want → Click "View Order Details" → Select "Track Package" to check the real-time shipping status (e.g., shipped, in transit, delivery in progress, or delivered).

b. On mobile: Open Amazon App → Go to "My" → "My Orders" → Select your order → Tap "Track" to view logistics map, estimated delivery time updates, and other details.

c. Third-party tracking: Copy the logistics tracking number from your order details page, then visit the official website of the shipping provider (e.g., UPS, USPS) and enter the number to view detailed shipping information.

 

5. Handling of Abnormal Situations (Delays, Damages, Wrongshipments)

(1) Delayed delivery

a. Delayed shipment: If the order exceeds the promised delivery time without dispatch, the buyer can request a reminder via "My Orders" → "Contact Seller/Amazon Customer Service", or cancel the order directly (no cancellation fee applies if the order remains undelivered, with immediate refund).

b. Delivery delay: If the item has been shipped but is still not delivered beyond the expected time, you can check the delay reason (e.g., weather, logistics congestion) on the order page, or contact customer service to request compensation (e.g., small gift cards, delivery fee reduction).

(2) Damage during transportation/Incorrect delivery

a. Product Damage: If you receive a damaged or deformed phone case due to shipping, you must file a return or exchange request within 7 days of receipt through "My Orders" → "Return or Exchange Product". Upload photos/videos of the damage as proof. Amazon will prioritize free exchanges or full refunds, with no return shipping fees charged.

b. Wrong Product: If the received phone case model or style differs from the order, the handling process will be the same as for shipping damage. You can request a free return or exchange, ask Amazon to cover the logistics costs, and apply for additional compensation (e.g., a gift card worth 10%-20% of the order amount).

(3) Lost package

If your package shows 'Shipped' but remains unupdated for an extended period, or if you haven't received it within 7 days after the estimated delivery date, contact customer service to request a' Lost Parcel Verification'. Amazon will verify with the logistics provider. Once confirmed as lost, the package will be refunded in full or re-shipped at no cost to the buyer.

 

6. Other Important Notes

• Packaging specifications: FBA phone cases are packaged in standardized formats, typically using anti-puncture bubble wrap with hard cardboard or small cardboard boxes to ensure damage-free shipping. Some sellers participate in the "Self-Service Packaging Program (SIPP)", where products are shipped in their original packaging with the same materials.

• Order modification: Within 30 minutes after order confirmation, you can modify delivery address, contact information, and other details in My Orders. If more than 30 minutes have passed or the order is in the Picking status, direct modification is not available. Please contact customer service for assistance.

• Refusal Handling: If the buyer refuses the phone case package, it will be returned to the FBA warehouse. Amazon will process a full refund after verification, though some shipping costs (e.g., international round-trip fees) may be deducted. The final amount will be confirmed by customer service.

• Tax Notice: Sales tax applies to orders within the U.S. mainland only in certain states and will be automatically calculated and displayed during checkout. International orders may incur import duties, VAT, and other charges, which the buyer must pay upon delivery or during checkout.

 

7. Customer Service Assistance Path

• Online support: Log in to your Amazon account → Go to Help Center → Select Contact Us → Follow the prompts to choose Order Issues or Shipping/Delivery Issues, then contact customer service (http://www.amazon.com/contact-us/).

• Customer service: Call the buyer service hotline at 1-866-216-1072 (US/Canada) or 1-206-266-2992 (international) to report shipping or delivery issues directly.

• App Customer Service: Open Amazon App → Go to "My" → "Customer Service" → Select the relevant order to submit a query. You can upload photos of product issues for visual communication.