Return & Refund Policy

1. Return Period

Purchase scenario

Return request deadline

Notes

Daily Standard Purchases

Within 30 days after delivery

Ensure the product is in good condition and all accessories are included

Buy during the 2025 holiday season (November 1 – December 31)

Extending to 31 January 2026

Cover Christmas and New Year shopping peak orders with sufficient return buffer period

Quality/Shipping damage/Description mismatch

Same standard time limit (within 30 days after receipt)

No "intact product" restriction. You can apply for a refund or exchange first.

 

2. Returnable/Non-returnable Items and Condition Requirements

(1) The refundable advance

• Standard return policy: The phone case must be in good condition and unused, with intact original packaging and labels without damage. All accessories (such as included screen protectors, stands, manuals, and inner linings) must be complete without missing items.

• Returnable under seller or Amazon responsibility: Issues caused by the seller or Amazon (e.g., defective phone cases, damaged during delivery, mismatched product model, or significant discrepancies between description and actual item) allow returns even if the item is opened or slightly used, usually with free return service.

(2) Non-refundable circumstances

• Customized phone cases: Items featuring personalized engravings or custom designs are non-refundable as they cannot be resold.

• Special Accessories: Hygiene-related accessories (e.g., disinfectant patches, antibacterial patches) that come with the phone case are not eligible for return if they have been opened and used.

• Special-Label Items: Phone cases labeled 'Final Sale' are clearance items with no returns accepted.

• Buyer's liability for damage: If the phone case is severely damaged (e.g., broken, deformed, or heavily scratched) due to reasons other than quality issues and cannot be resold, the return may be denied or only partially refunded.

3. Return Process

(1). Apply for a return: Sign in to your Amazon account → Go to My Orders → Find the target phone case order → Click Return or Replace → Select the reason for return (e.g., "Not liked/Not suitable", "Wrong size", "Quality issue", "Damage during delivery") → Choose the request (Refund/Exchange).

(2). Get your return receipt: The system automatically generates a prepaid return label or QR code (digital receipt) after approval. It supports no-box returns at partner stores like UPS, Kohl's, and Whole Foods—no need to repackage.

(3). Return options: ① Self-attach prepaid labels and ship to the address on the label; ② Present the QR code at a partner store to have it delivered free of charge. Returns due to seller/Amazon liability (e.g., quality issues) are eligible for free shipping throughout the process.

(4). Processing: After receiving the item and completing quality inspection, the FBA warehouse will process the refund or exchange within 3-5 business days. If inventory is sufficient, the exchange request will be processed with a new item sent first, and the original item will be returned as required.

4. Shipping and Refund Policies

subject of liability

carrier

Refund Policy

Transaction arrival time

Amazon/Seller Liability (Quality issues, delivery damage, wrong shipment, description mismatch, etc.)

Amazon provides free prepaid return labels

Full refund (including product cost and original order delivery fee), with exchange available. A $0.30 refund management fee is charged per transaction, and 80% of the sales commission is refunded (after a 20% deduction, with a minimum deduction of $0.30).

Gift card: Funds will be credited within 2-3 hours. Credit card: 3-5 business days. Debit card: up to 10 business days.

Buyer responsibility (not quality issues such as dislike, purchase mistake, or wrong size)

Prime members: Usually enjoy free return credits. Non-Prime members: May need to pay $3–$8 in shipping fees (as shown in the system).

Refund rules and responsible party; an additional return processing fee equal to the original FBA fulfillment fee is charged

Match the Amazon/Seller responsibility return timeframe

 

5. Common Issues and Appeal Techniques

• Return rejected: First, check if the return period has expired and if the item meets the return criteria. If the rejection was due to a quality issue, retain photos/videos showing defects or damage clearly, then contact Amazon customer service to file a complaint.

• Refund delay: Log in to your account and go to the order page to check the "Return Status". If the FBA warehouse has not processed the refund after 5 days, you can directly open a Case to contact customer service for assistance.

• Account restriction risk: Frequent unreasonably frequent returns may be flagged as "abuse of return policy" by the system, affecting future shopping benefits. We recommend choosing the "refund only" service to control return frequency.

• No-box return service: Simply scan the system-generated QR code at partner stores like Kohl's or Whole Foods. No packaging needed—just hand over your phone case to the staff, and the return process is quick and hassle-free.

6. Operation Entry and Quick Access Path

• On your computer: Go to Amazon's official website → Log in to your account → Select' My Orders '→ Find your phone case order → Click' Return or Exchange'.

• How to return items on mobile: Open the Amazon App → Go to My Page → My Orders → Select the item you want to return → Click Return.

• Customer support assistance: ① On the order details page, click "Contact Amazon Customer Service" to communicate online; ② Call the US buyer service hotline: US/Canada: 1-866-216-1072 | International: 1-206-266-2992; ③ Click the link to contact Amazon: http://www.amazon.com/contact-us/.